+44 (0)7766 175 243
Maximise sales to international customers
Luxury Brands and the Chinese Customer
Closing the Deal: Russian Customers
Retail Sales and the Middle Eastern Customer
Indian customers: the next boom in luxury sales
We have delivered all formats to clients.
3 x 2.5 hour Deep Dive;
2-hour bite-sized module before Sunday trading
Examine the background of the new Chinese, Russian or Middle Eastern customer
Focus on understanding the nature of their culture
Learn the key 'drivers' that influence attitude, behaviour and communication norms
Close the perception gap: 'How we see them!', 'How they see us!'
Move beyond stereotypes to enhance your understanding in order to meet their needs
We will focus on:
Your customer - expectations and creating the best experience
Your products - understanding their appeal to these customers
Yourself - developing an appropriate communication style as a sales person
The Sales Process - closing the deal
We will consider how to:
Welcome - appropriate style
Deliver - body language and powerful communication; being persuasive
Identify - the customer's needs, desires, weaknesses etc.
Clarify - effective listening: checking, clarifying and summarising
Match - your product to your customer
Reach Agreement - closing-the-sale techniques
Deal with Objections - how to handle and overcome them
Close - leaving the best impression and attracting more customers with a similar background
Who and Where
Training for individuals or groups is on-site, off-site or in our offices in Bath, UK.
The majority of our training is delivered at our clients locations.
Impact Global Ltd, 4 The Orchard, Bath, BA1 3HT, UK
Registered in England and Wales. Number: 5841064. VAT Number: 885 4008 08